Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as seeds, clay, rock soil, nutrients, alcohol etc. cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
There is a 20% restocking fee on all products. This will be deducted from the final refund amount.
To complete your return, we require a Return Material Authorization form be completed to begin the process. Items that are returned without a RMA number are subject to a $30 fee and your refund may not be processed.
Refunds
Once you complete the RMA form, you will receive an RMA number along with a return shipping label. Once your return is received and inspected in the warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Original shipping costs are non-refundable.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@growsupplyshop.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@growsupplyshop.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please fill out the RMA form or contact support@growsupplyshop.com.
All shipping costs are non-refundable.
There is a 20% restocking fee on all products. This will be deducted from the final refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
